Feedback is important

At UOE we love our customers telling us what they think. The good the bad and everything in between - that's why we do 90-day surveys with a random selection of our clients as well as have feedback pages on our website too (we're also planning some on-line community pages where the most popular questions and comments will be posted). It's only by our clients (and suppliers) telling us what we do right and wrong that we can be the best we can.

So: on the topic of feedback we thought this was some of the best/amusing feedback we'd read for a while.

It come from UPS (the global courier):
After every flight, UPS pilots fill out a form, called a 'gripe sheet,' which tells mechanics about problems with the aircraft. The mechanics corrects the problems, document their repairs on the form, and then pilots review the gripe sheets before the next flight.Never let it be said that ground crews lack a sense of humour. Here are some actual maintenance complaints submitted by UPS pilots (marked with a P) and the solutions recorded (marked with an S) by maintenance engineers.By the way,UPS is the only Major airline that has never, Ever, had an accident. So I guess feedback works!

P: Left inside main tire almost needs replacement.
S: Almost replaced left inside main tire.

P: Test flight OK, except auto-land very rough.
S: Auto-land not installed on this aircraft.

P: Something loose in cockpit
S: Something tightened in cockpit

P: Dead bugs on windshield.
S: Live bugs on back-order.

P: Autopilot in altitude-hold mode produces a 200 feet per minute descent
S: Cannot reproduce problem on ground.

P: Evidence of leak on right main landing gear.
S: Evidence removed.

P: DME volume unbelievably loud.
S: DME volume set to more believable level.

P: Friction locks cause throttle levers to stick.
S: That's what friction locks are for.

P: IFF inoperative in OFF mode.
S: IFF always inoperative in OFF mode.

P: Suspected crack in windshield.
S: Suspect you're right.

P: Number 3 engine missing.
S: Engine found on right wing after brief search

P:Target radar hums.
S: Reprogrammed target radar with lyrics.

P: Noise coming from under instrument panel. Sounds like a midget pounding on something with a hammer.
S: Took hammer away from the midget.

Things you should never put on a job application?

This week we've been recruiting some extra staff for our retail store and some of the statements on the CVs , application forms and in interviews have been absolutely hilarious.

Whilst Alan Sugar on The Apprentice last season may have been slammed for selecting a winner who lied on his CV, there's surely no fear with the following (too honest?) candidates: (we're hiding the names - it's only fair!):

In the section on courses and qualifications wrote: GCSE's were not taken due to fear of failing.

In the section on why did you chose your last job: it was not what I had in mind because of all the jobs i really wanted were all taken

In the section on attendance/lateness: I was only late once, because I was not sure about the location of the store. (we're hoping this wasnt after the first day!!)

In the section on other interests: I truly am interested in anything at all

We love the honesty and so, yes we will be interviewing the candidate because you can teach skills but you can't teach honesty or attitude.

Copy that!

The 'Xerox' process celebrated its 70th birthday yesterday.

Xerography, the invention that made it possible for people to create and share information with trillions of copies and laser prints first began when a copy was made on October 22 1938, in a makeshift laboratory behind a beauty parlour in Astoria, Queens, a borough in New York City.

The copy, preserved in the Smithsonian Institution, reads “10-22-38 ASTORIA.” The inventor, Chester Carlson, was a scientist and patent attorney who was determined to find a simple way to make copies of documents. Were he still alive, Carlson might well be surprised to learn his invention uncorked an information revolution that has continued to this day, making information readily available and expanding the world’s total knowledge.

Infotrends, an independent industry consultancy, estimates that 3.08 trillion copies and prints were made around the world this year on products fathered by Carlson’s invention.

Around the world many people still refer to making a copy as 'Xeroxing' so Mr Carlson, for being personally responsible for creating the market for more than 40% of our annual sales we at UOE salute and thank you!

The drink of experts?

So you probably already know we sell catering stuff - bottled water, coke, loo-roll, kitkats and heap of yummy biscuits etc etc ...but recently we've had great fun playing on a little website we found called Soft Drink Can Generator

At the site, you can create your very own can with your own tag-line, logo etc etc... so here - for a bit of fun - are two products we reckon won't be worrying Coca-Cola or any of the other brands.

Seeing things a different way?!

Here at UOE we're all about looking at things differently...but when one of our team was travelling along the M4 motorway recently and encountered a Range Rover on its side and a boat across the motorway, even he thought things were a bit unusual!


Happily everyone in the car was ok..although the boat might not be too good on water anymore and we're told the car is ok so long as you dont want to turn left or want to open the doors!!