Why do companies bother to have a customer service department if they dont want to return calls or emails when customers get in contact.
We dont want voicemails, long holding times and an idiot who seems to care more about his next tea break than our issue...we want to be heard, understood and made happy. After all, if a customer takes the time to actually tell you what went wrong the company is getting a second chance and a useful bit of feedback....so a small suggest from us would be USE IT.
Here at UOE we dont use voicemail, automated button pressing or off-shore call centres, we use experts who understand the importance of your business and survey a cross-section of our clients every 90 days to ask them how we are doing...so what is so hard about that we wonder and why do so few other companies seem to follow our lead.
Have you had a bad experience with another company why not share it here....nothing beats a good rant.
Subscribe to:
Post Comments (Atom)
Posts
2 comments:
Ever queued at a Nat West branch?
who hasnt!! I thought it was the norm? What about the Post Office...1st Class takes a day to deliver (alledgedly) but it takes a day to queue up to get the till too!
Post a Comment