Feedback is important

At UOE we love our customers telling us what they think. The good the bad and everything in between - that's why we do 90-day surveys with a random selection of our clients as well as have feedback pages on our website too (we're also planning some on-line community pages where the most popular questions and comments will be posted). It's only by our clients (and suppliers) telling us what we do right and wrong that we can be the best we can.

So: on the topic of feedback we thought this was some of the best/amusing feedback we'd read for a while.

It come from UPS (the global courier):
After every flight, UPS pilots fill out a form, called a 'gripe sheet,' which tells mechanics about problems with the aircraft. The mechanics corrects the problems, document their repairs on the form, and then pilots review the gripe sheets before the next flight.Never let it be said that ground crews lack a sense of humour. Here are some actual maintenance complaints submitted by UPS pilots (marked with a P) and the solutions recorded (marked with an S) by maintenance engineers.By the way,UPS is the only Major airline that has never, Ever, had an accident. So I guess feedback works!

P: Left inside main tire almost needs replacement.
S: Almost replaced left inside main tire.

P: Test flight OK, except auto-land very rough.
S: Auto-land not installed on this aircraft.

P: Something loose in cockpit
S: Something tightened in cockpit

P: Dead bugs on windshield.
S: Live bugs on back-order.

P: Autopilot in altitude-hold mode produces a 200 feet per minute descent
S: Cannot reproduce problem on ground.

P: Evidence of leak on right main landing gear.
S: Evidence removed.

P: DME volume unbelievably loud.
S: DME volume set to more believable level.

P: Friction locks cause throttle levers to stick.
S: That's what friction locks are for.

P: IFF inoperative in OFF mode.
S: IFF always inoperative in OFF mode.

P: Suspected crack in windshield.
S: Suspect you're right.

P: Number 3 engine missing.
S: Engine found on right wing after brief search

P:Target radar hums.
S: Reprogrammed target radar with lyrics.

P: Noise coming from under instrument panel. Sounds like a midget pounding on something with a hammer.
S: Took hammer away from the midget.